Orders & Shopping
How do I place an order?
Browse our collection, add items to your cart, and proceed to checkout. Fill in your delivery details and choose your payment method. You will receive a confirmation once your order is placed.
Can I order by phone or WhatsApp?
Yes! You can message us on WhatsApp or our Facebook page to place an order directly. We are happy to assist you.
Is it safe to shop online at Bellora BD?
Absolutely. Our website uses secure encryption to protect your personal information. We do not store card details and all transactions are processed safely.
Delivery & Shipping
How long does delivery take?
Dhaka city deliveries typically arrive within 1–2 business days. Outside Dhaka, delivery takes 3–5 business days depending on your location. See our Shipping & Delivery page for full details.
Do you deliver outside Dhaka?
Yes, we deliver across all of Bangladesh through our courier partners.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location. Please visit our Shipping & Delivery page for the latest rates.
Returns & Exchanges
What is your return policy?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund as quickly as possible.
Can I exchange an item?
Exchanges are possible for items in their original, unused condition. Please contact us within 48 hours of receiving your order to arrange an exchange.
Products
Are your jewellery pieces nickel-free or hypoallergenic?
We do our best to source skin-friendly pieces, but materials vary by product. Please check the product description or contact us if you have specific concerns.
How do I care for my jewellery?
Keep jewellery away from water, perfume, and harsh chemicals. Store in a dry place. Wipe with a soft cloth after wearing to maintain shine and extend its life.
I have more questions. How do I contact you?
Message us on Facebook, WhatsApp, or use the contact form on our website. We usually reply within a few hours.